Contact

This is a beta version. We don't recommend using it on a live site. Features and data structures may change, so please try it in a test environment first.

A module for building a Contact Us page with a custom form and handling the submissions in the admin screen.

Form builder

• Place multiple forms on one page and freely add and reorder fields.
• 11 field types: single-line text, multi-line text, email, phone number, number, date, dropdown, single choice, multiple choice, file upload, consent
• Choose which fields provide the name, email and phone, and they are shown in the submission list and emails.

1:1 support (new in 0.2.0)

Turn on "Use as 1:1 support" in the form settings and a one-way inquiry becomes a two-way support channel.

• Replies posted by the admin appear as-is in the sender's inquiry history.
• The sender can continue the conversation below them.
• Admins can post replies and change the status right from the inquiry screen. No need to move to the admin screen.
• Replies can be posted to member inquiries even without a reply email address.

When turned off, it works as before: a regular inquiry answered only by email. It is off by default and can be set per form, so you can have a Contact Us form and a support channel on the same page.

Submission management

• Status management (new, in progress, done, on hold), search, CSV download
• Internal notes between staff and handling history
• Create, copy and delete pages directly in the admin screen.

Email notifications

• Instant notification to admins on submission, auto-reply to the sender
• Replies are also sent by email (uses the engine's built-in mail feature)

More

• Senders' access to their own submissions can be turned on or off, so it works as a one-way Contact Us or as a support desk.
• Guest submissions, automated submission filtering, file uploads using the engine's file module
• Per-page permissions (view the contact page, send inquiries, view my inquiries)
• Separate skins (default responsive skin included). The Heritage theme skin ships with the theme.