This is what you do after an order comes in: ship it, and handle cancellations and returns.

How an order flows

There are only two points where you actually step in: entering the tracking number and handling claims. Everything else changes on its own.

Processing orders

View the list in Console > Orders. You can search by order number, customer, status, and date range.

Opening an order shows three sections.

Entering a tracking number changes the status from Preparing to In transit. If you have turned on the tracking API, it then moves to Delivered automatically.

Automatic shipment tracking

Enter a Sweet Tracker API key in Console > Settings > Shipment tracking to turn it on. You need to sign up at Sweet Tracker and get a shipment tracking API key.

When it is on:

• Just entering a tracking number moves the status from Preparing → In transit → Delivered automatically
• The current shipment location appears in the buyer's order details
• Lookups run every 10 minutes, so updates can take up to about 10 minutes

If you leave the key empty, change the status manually.

Sweet Tracker's delivery tracking (real-time push) is a separate annual contract product, so it is not used. This feature is based on the pay-per-use tracking API.

Guest orders

If allowed in settings, guests can place orders too. Guests look up their orders with the order password (4 or more characters) they set when ordering.

A cart filled as a guest moves to the member cart on login. If the same product and option are already in the cart, only the quantity is added.

Cancellations · returns · exchanges

When a buyer submits a request, it arrives in Console > Claims. Claims flow separately from order status.

The request period is set in settings: how many days after delivery to accept requests, between 0 and 90 days. Set it to 0 for no limit.

zittme Pay handles refunds

Approving a claim also triggers the payment cancellation.

• Cards · easy pay — Canceled automatically through the provider. Partial cancellation is supported.
• Bank transfer — Cannot be reversed automatically. Send the money to the account yourself, then mark it as processed.
• Points · coupons — Returned as well. Coupons become usable again.

Order forms and statements

You can print these from the order details.

Seller information (business name · registration number · address) is printed with them. Fill in Settings > Seller information.

Sales by region

Console > Statistics shows sales by region. They are counted by the state/province the buyer selected on the checkout page.

Overseas regions are prefixed with the country code to tell them apart, because states with the same name exist in several countries and would be impossible to separate if mixed.

서울             국내
MX · Jalisco     멕시코 할리스코

Older orders without a selected state/province are counted by the first word of the address. Countries without a list are counted only at the country level.

CSV download

You can download your order list search results as CSV. The header row follows the admin language. If you manage in English, you get English headers.

Common problems

Payment went through but the order is not showing

In Console > Orders, try including Awaiting payment in the status filter. The order may be stuck in awaiting because of a delayed response from the payment provider.

Unpaid orders keep piling up

They are cleaned up automatically after the awaiting-payment hold time in settings. The default is 30 minutes.

Claims cannot be accepted because the period has passed

Extend Settings > Cancellation · return request period. It also applies to orders whose period has already passed.